The proposal from Insurance House recognised that
Loan Gallery is not a static business. In terms of
maintenance, brokers come and go. This requires
continual additions to and deletions from the
company’s Professional Indemnity Certificate –
typically 40 or more changes each year. George
only has to make a simple phone call or email.
“New brokers must be added to our certificate
before they can commence work with us.
The support team at Insurance House is very
responsive in turning changes around.”
George has never had to test the Insurance House
claims process, though!
“Fortunately I’ve never had to make a claim.
But it’s a fast and simple procedure to notify
Insurance House of any complaints and keep
them informed of progress. We typically resolve
complaints internally and it’s only the exceptions
that get forwarded to the Australian Financial
Complaints Authority (AFCA).”
In addition to PI cover, each broker is required to hold
their own Public Liability insurance. Again, Insurance
House offered a competitive price and high level of
service, so the majority of Loan Gallery brokers opt
for it.
