PRIVATE MOTOR INSURANCE F.A.Q.

Q: What is the difference between Agreed and Market Value?

A: Agreed value means that in the event of a total loss that you will be paid the amount shown on your policy. Market value means that the insurer will assess your vehicle and local market forces to determine the true market value of your vehicle. The premium charged reflects if you opt for agreed value or market value. 


Q: Do all drivers need to be listed on my policy?

A: It is a good idea to declare all likely drivers and to have them listed on your policy.


Q: If I have a broken windscreen what should I do?

A: If you have taken a wind screen extension then you can replace the windscreen with an identical one and you will be reimbursed. Some insurers charge an excess.


Q: If I get a speeding fine after the insurance is taken out are you required to let us know?

A: Yes you advise us of any fines or penalties or changes during the period of your policy.


Q: What do I do with a learner driver?

A: Notify us so they can be added to your policy. 


Q: What do I do if there is a claim?

A: Make the accident scene safe. If anyone is injured or there has been significant damage then contact the police immediately. Ensure that you collect the name, address, phone number, registration number and insurance details of any third party(s), as well as any witnesses to the accident.  Then Simply call our claims team 24 hours a day, 7 days a week, 365 days a year on our toll free number on 1800 305 834. Refer to the following link here to access our online claims system (http://www.claimpro.com.au)