Getting you back to doing what you do best


Industry leading claims support

Call 1300 305 834 to be put in touch with a member of the claims team or to be put through to our 24/7 emergency claims hotline.

When life throws you a curve ball, it’s good to know you have a rock solid claims team in your corner that are committed to getting you back on track quickly and with as much care as possible. Empathy and understanding during the most difficult times is even further proof you are in truly capable and caring hands with Insurance House.

Our Insurance House claims team are industry recognised for their leading in-house claims support that includes:

  • 24/7 Emergency claims hotline
  • Full-time solicitors
  • ClaimPro: Our online claims portal for Insurance House clients


We fight for you

Insurance House promises to:

  • Act proactively and honestly
  • Provide transparent, fast & reliable information
  • Make accurate decisions
  • Be caring and empathetic
  • Communicate clearly
  • Always comply with any legislation or codes of practice


What our clients say about us

Don’t just take our word for it, read stories provided by our clients here.


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How to access ClaimPro

  • Click here to access our online claims system which provides you with real time status updates of your claim. (You will need to have obtained a password from us to use this facility which you will have received when we confirm to you the claim lodgement. But call us on 1800 305 834 if you have lost your password.)
  • Login with your email address and password we provide to you in an email, check the client box and login
  • All of your current live claims will appear on the “My Claims” page
  • Choose “View Claim” next to the specific claim that are seeking an update of the latest information’
  • Note that you can change your password by selecting “My Account”.