24/7 Emergency Claims Hotline

Insurance House have partnered with Johns Lyng Group (JLG) a market leading provider of specialist building and restoration services to the insurance industry. The Johns Lyng Group 24/7 Broker Response team provide assistance and emergency make safe works for clients across Australia. Insurance House clients with an afterhours emergency where immediate assistance is required to secure or make safe your property are asked to call 1300 305 834 and follow the prompts to be transferred to the JLG Broker Response team.

Where there is no immediate danger or risk, we ask that you kindly contact our claims team during business hours.


We fight for you

Insurance House promises to:

  • Act proactively and honestly
  • Provide transparent, fast & reliable information
  • Make accurate decisions
  • Be caring and empathetic
  • Communicate clearly
  • Always comply with any legislation or codes of practice


What our clients say about us

Don’t just take our word for it, read stories provided by our clients here.


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How to access ClaimPro

  • Click here to access our online claims system which provides you with real time status updates of your claim. (You will need to have obtained a password from us to use this facility which you will have received when we confirm to you the claim lodgement. But call us on 1800 305 834 if you have lost your password.)
  • Login with your email address and password we provide to you in an email, check the client box and login
  • All of your current live claims will appear on the “My Claims” page
  • Choose “View Claim” next to the specific claim that are seeking an update of the latest information’
  • Note that you can change your password by selecting “My Account”.