24 hours a day, 365 Days a year

When you choose Insurance House, you are choosing to have a team in your corner that makes managing your claim their priority. Our industry leading claims team that includes in-house legal counsel and a 24 hours a day, 365 days a year emergency claims hotline ensures that even during the most difficult times you remain in truly capable and caring hands. We are proud to say that our emergency claims hotline is manned by our own team, we do not engage the use of call centres.

If you are in need of emergency claims assistance please call our hotline on 1300 305 834 24 hours a day, 365 days a year.

For all new claims reported during office hours please contact the claims team on the number above or email newclaims@ihgroup.com.au.

Our online claims portal ClaimPro allows clients to track the status of their claims in real time from your desktop, mobile or tablet device. When you suffer a loss we understand it’s a delicate situation and we mean it when we say we really care.

 

CARING AND UNDERSTANDING

We act proactively

Deliver what we promise

Communicate clearly

Negotiate fairly

CLAIMPRO

Online claims system

Allows you to view updates

Transparency assured

PC, Phone & Tablet compatible

24/7 EMERGENCY SUPPORT

In the event of a emergency call 1300 305 834

We will respond

Arrange what is needed to assist you

Provide you with comfort & advice

 
How do you access ClaimPro?

  • Click here to access our online claims system which provides you with real time status updates of your claim. (You will need to have obtained a password from us to use this facility which you will have received when we confirm to you the claim lodgement. But call us on 1800 305 834 if you have lost your password.)
  • Login with your email address and password we provide to you in an email, check the client box and login
  • All of your current live claims will appear on the “My Claims” page
  • Choose “View Claim” next to the specific claim that are seeking an update of the latest information’
  • Note that you can change your password by selecting “My Account”.

Our Commitment and Promise

  • We will pro-actively manage every claim,
  • We will ensure that we deliver fast and reliable responses,
  • We will ensure that we make accurate decisions,
  • We will negotiate honestly and fairly on your behalf,
  • We will deliver what we promise,
  • We will provide clear and excellent communications,
  • We will always display empathy,
  • We will manage expectations and provide choices,
  • We will comply with any legislation or code effecting claims management