"Responsiveness. All the staff say how responsive Craig is and we’ve very appreciative of that. Expertise: he’s clearly very competent. Confidence: we are very confident we are dealing with the right person and the right firm."

“So that responsiveness and that expertise, leads to a happy customer, but also a customer that has confidence in who we are dealing with, so we know we are being well looked after.”

And Craig? “Well that’s one of the nicest things anyone has ever said to me! On the other side too, we go the extra level. We are really proud to do business with Vivid, and when we say we are going to do or help with something, we do it.”

So much so that when Vivid needed help in making over a resident’s garden at its Echuca accommodation site, Insurance House was there to help. In fact the whole team from our office was. The day proved a fantastic event and delivered a lovely garden for the residents to enjoy.

“That personal approach really makes a difference,” says Jan. “Hats off to Insurance House for being involved in that spectacularly successful day, and the ripple effect continues from it. It’s not just about writing a cheque and handing over some money – it’s actually getting in there and doing something.”

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