Client Profile:
CHAKRA FACE & BODY
Kiki Abouchakra had been working in the beauty industry for five years before she decided to open her own skin clinic, Chakra Face & Body, in 2009. Located in Doncaster, Melbourne, the clinic offers a range of services from facials and makeup, lash extensions, tanning and waxing, to skin and IPL (Intense Pulsed Light) treatments.
After attending a seminar and speaking to her colleagues in the industry, Kiki realised her business was incorrectly insured by a direct insurer. “I wasn’t completely covered. As a business I had Public Liability, but as for our services I wasn’t covered. I was actually unaware of it and it was frightening because heaven forbid something happened. I was with them for seven years and I wasn’t insured properly – it’s a massive risk,” she says.
"Someone who gets to know your business and asks the right questions is vital, and I’m so grateful there is someone there to educate me on what my business needs.”
After researching other insurance options and hearing from another business owner that Insurance House offered a Medical Malpractice Policy specifically for the hair and beauty industry, Kiki made the switch.
The policy now gives her combined public liability coverage with a professional indemnity component that covers treatment risks.
“Oftentimes, those in our industry who are not familiar with how insurance works can overlook things. It’s so important to have someone walking you through exactly what you need.”
“As well as a Medical Malpractice Policy, Insurance House helped me sign up for a business pack. Now with these two policies, I am covered correctly for both my services and treatments, as well as my business including stock and contents.”
After three years with Insurance House, Kiki feels confident in the cover her insurance policies offer if she has to make a claim.
“I’ve had a really good experience with them overall … there are no dramas.” “Hopefully we’ll never have to use it, but if we did, we know we’re with the right people when the time comes,” Kiki said.
“Someone who gets to know your business and asks the right questions is vital, and I’m so grateful there is someone there to educate me on what my business needs.”
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