COVID-19 Information Update


Corona Virus Update


With the heightening concerns surrounding the Coronavirus (COVID-19), Insurance House wants to reassure clients that our key priorities always remain the safety of our staff, maintaining a level of professional service to our clients and keeping abreast of important information.


Spike in COVID-19 related cyber crime

There has been a dramatic increase in reported cyber attacks in recent weeks, with cyber criminals appearing to be using the COVID-19 pandemic to mask spear-phishing campaigns. 

Insurance House have become aware of the following alarming details:

  • Over 4000 COVID-19 related domains have been registered in the last week. Most seem to be for fraudulent activity. 
  • The number of attacks on IT networks and systems is up 400%, most commonly in the form of phishing emails, malware and ransomware.

Basic tips for minimising your cyber risk:

  • Be extra vigilant of phishing emails
  • Only use secure Wi-Fi
  • Report lost or stolen devices immediately

With an increasing number of businesses making the move to remote/working from home conditions for their staff, it's a timely reminder to ensure adequate cyber security measures are in place. The Australian Cyber Security Centre has produced an easy to follow guide for businesses to follow when review their cyber security.


Safety and well-being front of mind for all

As we work through government recommendations for maintaining a safe workplace for our staff and clients, Insurance House request the following:

  • Clients are asked to limit, where possible, any visits to our local offices. Please contact your local Insurance House office or Relationship Manager to arrange for a meeting to take place via telephone or teleconference.
  • Conversely, if a client has a face to face appointment scheduled with Insurance House, their co-operation is appreciated in rearranging the meeting to take place either via telephone or conference call where possible. 


What to expect if one or more of our offices are required to close

Insurance House will send an urgent email communication to all clients affected by the closure of one or more of our office locations. Direct contact details for Relationship Managers and staff impacted will be re-communicated in the email, and we will continue to keep clients updated with information throughout the process. 


Getting in touch with your Relationship Managers or a member of our team

Telephone and email will remain fully operational throughout any disruption to one or more of our office locations. We are conscious of potential network issues that may impact our service level due to additional pressure placed on the broader telecommunications network as a result of COVID-19. We remind clients that these are unprecedented times and Insurance House will always do our utmost best to maintain the highest level of service.

Contact details for individual office locations can be found on the Contact Us section of the website. We encourage clients to contact their Relationship Managers in the first instance should they have these contact details on hand.


In what is certainly a challenging time for us all, it continues to remain important that we focus on the facts and safety protocols as advised by the Australian Government Department of Health






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