Outsourcing isn’t a new business concept. It’s been around for decades, and the proliferation of Internet connectivity has made it simpler to outsource just about any job, save on the cost of in-house services, lower your business’ prices to beat the competition, and pay only for work delivered.
In this post we look at minimising the risk of outsourcing.
When using a temporary employee (also called a casual employee) be sure to interview the individual sent by the temp agency or found on a website like Elance. Does the prospect speak well? Dress the part? Know the scope of work? Use industry jargon? These are obvious signs that a potential temp can do the job and maintain your company’s all-important reputation.
Ask for references and referrals. Outsourced workers – at least the good ones – should be able to provide a stack of references from happy clients – business owners just like you.
Sign a short work contract to test whether the outsource is adaptable, proficient, reliable, and current on best workplace practices.
Consider hiring the services of a professional employer organization, or PEO. A PEO provides services like recruitment, facilities management, payroll and benefits, safety management, training, marketing, and other important business services. Using a PEO frees up time for top-tier management to focus on company growth.
For example, global enterprise, ADP, provides a range of business services to Australian companies, from time-consuming payroll management to business security services. Using a PEO, your company only pays for delivered services. No sick days. No holiday time. No medical and health costs. All of those expenses are the responsibility of the PEO you choose.
Keep technical support and client care in-house
Tech support and client care is business activity in which your company and your prospects or clients work face-to-face, or at least closely by telephone or VoIP. It’s difficult to track the level of client satisfaction when tech support is in Bangalore and client product returns are processed in Sydney.
Customers who don’t receive the care and answers required to fix their problems and address their issues won’t be your customers for long. Keep a tight rein on all business activity in which employees and clients/customers work together. Train your in-house staff to do it right.
So, if the work relates to your employees, or in-house activity, outsource it to a reliable service. Ask for referrals from within your industry sphere to save time in locating the best outsource to do the job.
However, if the outsource works with clients and customers – the people and companies that create business success – keep those activities in house where you can watch over them to determine that they meet your company standards.
Outsourcing is here to stay. Whether you employ temps from time to time, or outsource payroll services to a PEO, use these resources carefully to deliver the best results, and the most robust bottom line.