A strategic objective for 2015 - 2016 was to measure the performance of our customers’ claims experience. To our knowledge no other broking firm has undertaken a project to this specific level.
The objective in conducting a customer satisfaction survey was to measure and understand our performance and to determine whether the management of the claim:
- Met expectations
- Positively influenced renewal decisions
- Created a referrer opportunity
- Understand the performance of the Insurer
Read the full report here.