2015 – 2016 Claims Report

A strategic objective for 2015 - 2016 was to measure the performance of our customers’ claims experience. To our knowledge no other broking firm has undertaken a project to this specific level.

The objective in conducting a customer satisfaction survey was to measure and understand our performance and to determine whether the management of the claim:

  • Met expectations
  • Positively influenced renewal decisions
  • Created a referrer opportunity
  • Understand the performance of the Insurer

Read the full report here.

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