Making A Claim, How To Make A Claim, Insurance Claim, Professional Insurance Advice

Making a Claim - Our Claims Service

Unlike many Insurance Brokers who charge extra for the services of their claims department, Insurance House Group includes its claims service in the fee that you pay. The service provided can be tailored to suit your needs.  

Most importantly our Claims Hotline is available to you 24 hours a day, 7 days a week for when you need us most.  Call Toll Free anywhere in Australia on 1300 305 834 for immediate Claims support.

We will:

• Provide advice on how your claim should be presented.
• Pursue recovery of your policy excess, where another responsible party can be identified.
• Advise regarding pursuing recovery of uninsured losses where appropriate.
• Maintain a diary system and liaise with insurers at regular intervals.
• Advise you of salient developments on liability claims.
• Our in house legal counsel will over see any liability related claim from start to finish to ensure that your interest are always paramount.

• Provide you with a note of settlement details when insurers close their files.
• Provide claims reports in a pre agreed format.
• Hold claims review meetings where appropriate.
• Review insurer’s claim experiences at policy renewal to verify that their records are accurate.

Our company’s philosophy is that account managers and claims handlers should work together to provide the optimum claims service to our customers – this is not possible for many brokers who just do not have a resourced claim department with full time in house legal support and that specialises totally on claims.

Click on a category below for important claim information:

• General Liability (including Professional Indemnity)
• Personal Accident & Illness
• Industrial Special Risks
• Home & Contents
• Motor Vehicle
• Learn about our claims team here